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Customer Focus North 2018

What Customer Focus North Is All About

Customer Focus North 2018 is an opportunity to come together around providing better customer & employee focus, engagement, and experience. People will share customer stories and cutting-edge research.

Planned tracks include:

  • Measurement: Customer experience measurement and management.
  • Behavior: Learnings and CX impact from behavioral science and economics.
  • Employees: Employee experience from applying to retiring. Plus how hiring, training, empowering, and rewarding delivers customer focus.
  • Organizations: Transforming organizations for customer focus.
  • Impact: Design & innovation practices that lead to a better customer experience.